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3 star Easy to Lose Critical Spring

This is in principle a very adaptable tool. However, a critical part is highly vulnerable to loss. If you lose it, the entire tool is rendered useless. I've asked Irwin about a replacement through this website, and I'm hoping it's available.

The first time I used these pliers, I had to change from internal to external configuration, and use one of the supplied alternate heads. In re-assembling the pliers, I apparently didn't get them back together exactly right and the tool fell apart when I tried to use it. The coil spring that helps hold the head in place went flying and got lost. I'm an engineer and experienced tool user; IMO this design needs improvement to better retain the spring. And provide at least one replacement spring in the package.