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5 star MR

I have to support the review comment of Brian K.
Early in the week I sought new rubber 'boots' for my Quick Grip clamps from a major retailer. They phoned IRWIN TOOLS to place a special order on my behalf as the boots were not held in stock. The Irwin Sales Consultant asked to speak to the customer (me) and he took my name and address and told me that the 'boots' would be sent directly to me, without charge. They arrived today - before the week is out - by standard post. How good is that for service. Irwin have won my vote despite the slight misunderstanding in that replacement 'boots' for my 100mm (4") Micro Bar Clamps were not included.
Service and support like that deserves to be recognised.